> ## Documentation Index
> Fetch the complete documentation index at: https://hercules.app/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Transactions

> Track payments, refunds, and disputes. Monitor revenue and handle issues from Commerce → Transactions.

Track all payments, refunds, and disputes in one place. Monitor your revenue and handle issues quickly. See [Customers](/apps/commerce/customers) for purchase history and [Payouts](/apps/commerce/payouts) for when earnings reach your bank.

<div className="screenshot emerald">
  <img src="https://mintcdn.com/zeus-0f6dadbf/kr00GTozD-mEFvWE/images/apps/commerce%20-%20payments.png?fit=max&auto=format&n=kr00GTozD-mEFvWE&q=85&s=571e72209aa42df4025fd741282de936" alt="Transaction history" width="2378" height="1106" data-path="images/apps/commerce - payments.png" />
</div>

### How do I view transactions?

Go to **Commerce → Transactions** to see:

* Payment amount
* Customer name
* Product or plan purchased
* Payment status
* Date and time

### What do the transaction statuses mean?

* **Succeeded:** Payment completed successfully
* **Pending:** Awaiting confirmation
* **Failed:** Payment was declined
* **Refunded:** Money returned to customer
* **Disputed:** Customer filed a chargeback

### How do I issue a refund?

1. Click the transaction
2. Click **Refund**
3. Enter amount (full or partial)
4. Add reason (optional)
5. Confirm

Refunds take 5-10 business days to appear on customer statements.

### How do I handle disputes?

When a customer disputes a charge:

1. You're notified via email and in-app
2. Review the dispute details
3. Submit evidence (receipts, delivery confirmation, communication)
4. The customer's bank will make a decision

Respond promptly. You have limited time to submit evidence.

### Additional FAQ

<AccordionGroup>
  <Accordion title="Can I export transaction history?">
    Yes. Set your filters, then click **Export**. Use for accounting, tax reporting, or reconciliation.
  </Accordion>

  <Accordion title="Why was a payment declined?">
    Common reasons: insufficient funds, expired card, incorrect details, potential fraud, or bank
    restrictions. Ask the customer to try a different payment method.
  </Accordion>

  <Accordion title="How do partial refunds work?">
    Enter any amount up to the original payment. The remaining amount stays with you. Useful for
    returns of individual items from multi-item orders.
  </Accordion>

  <Accordion title="What are Hercules's fees?">
    Stripe's standard processing fees plus a 4.5% platform fee. This is our launch pricing. We plan to
    offer competitive volume-based rates as you scale.
  </Accordion>
</AccordionGroup>