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Track all payments, refunds, and disputes in one place. Monitor your revenue and handle issues quickly.
Transaction history

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How do I view transactions?

Go to Commerce → Transactions to see:
  • Payment amount
  • Customer name
  • Product or plan purchased
  • Payment status
  • Date and time

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What do the transaction statuses mean?

  • Succeeded: Payment completed successfully
  • Pending: Awaiting confirmation
  • Failed: Payment was declined
  • Refunded: Money returned to customer
  • Disputed: Customer filed a chargeback

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How do I issue a refund?

  1. Click the transaction
  2. Click Refund
  3. Enter amount (full or partial)
  4. Add reason (optional)
  5. Confirm
Refunds take 5-10 business days to appear on customer statements.

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How do I handle disputes?

When a customer disputes a charge:
  1. You’re notified via email and in-app
  2. Review the dispute details
  3. Submit evidence (receipts, delivery confirmation, communication)
  4. The customer’s bank will make a decision
Respond promptly. You have limited time to submit evidence.

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Additional FAQ

Yes. Set your filters, then click Export. Use for accounting, tax reporting, or reconciliation.
Common reasons: insufficient funds, expired card, incorrect details, potential fraud, or bank restrictions. Ask the customer to try a different payment method.
Enter any amount up to the original payment. The remaining amount stays with you. Useful for returns of individual items from multi-item orders.
Stripe’s standard processing fees plus a 2% platform fee. This is our launch pricing. We plan to offer competitive volume-based rates as you scale.